Frequently Asked Questions
Everything people ask us before booking a mattress, sofa, appliance, e-waste or car collection in Sydney.
What we collect
What items do you collect?
Mattresses (all sizes, any condition), sofas and lounges (armchairs through to modulars), appliances (fridges, freezers, washing machines and TVs), electronics and e-waste (monitors, computers, laptops, printers, phones, tablets, cables and chargers) and cars (running or not, registered or not). Got several bulky items at once? We also take a full truckload in one visit.
Why those items?
Because they're the ones that can genuinely be recycled. Mattresses, sofas, appliances, vehicles and electronics are bulky, awkward and a real problem in landfill — but largely recoverable when they're pulled apart properly. Sticking to bulky, recyclable items is what lets us send as much as possible of what we collect to a recycler. Here's how that works.
Is there anything you won't collect?
Yes. We don't take dryers, dishwashers, ovens, air conditioners, furniture other than sofas and lounges (bed frames, desks, wardrobes), hazardous chemicals, asbestos, medical waste or tyres. If it isn't on the list above, we're not the right service — and we'd rather tell you now than waste your time.
Do you take mattresses in any condition?
Yes — including soiled, torn, water-damaged or heavily worn. Condition makes no difference to the price or to whether we'll take it. Every mattress goes to recycling regardless.
Pricing
How much does a collection cost?
- Mattress: $80 flat, any size, any condition
- Sofa or lounge: $80 armchair, $180 for a 2–3 seater, $300 for a 4–5 seater or modular
- Appliances: $80 for a small–medium fridge or freezer, a washing machine or a small–medium TV; $150 for a large fridge or large TV
- Car: quoted on the vehicle — see below
- Electronics & e-waste: $80 flat per load (a normal household amount)
- Full truckload of bulky items: $1,000 per load
No call-out fee, no fuel levy, no hourly rates. The price you're quoted is the price you pay.
Do you pay for cars?
Sometimes we pay for the car (by bank transfer — cash payments for scrap vehicles aren't allowed in NSW); sometimes it's a removal fee. It depends entirely on the vehicle: its make, model, age, weight, condition and what's still salvageable. Call us on 0428 01 01 01 with the rego, or the make, model and year, and we'll tell you straight which one yours is. We won't advertise a "guaranteed" price and then renegotiate on your driveway.
Why are cars quoted instead of a flat price?
Because a scrap sedan and a late-model 4WD aren't the same job. Quoting from photos means you get a real fixed number up front instead of a low headline price that changes when we arrive. The same goes for a very large load of electronics — a normal household amount is a flat $80, and anything bigger is confirmed with you before we charge more.
Booking & collection
How do I book?
Three ways. Call 0428 01 01 01 — fastest, especially for same-day. Book mattresses, sofas, appliances and e-waste directly on our Book a Collection page. Or for cars and anything not listed, send a few photos for a free quote.
How quickly can you collect?
We aim to collect within 24–48 hours of booking. Same-day pickup is often possible depending on your suburb and how the run is tracking — call before noon to check.
Do I need to be home?
Not for mattresses, fridges or freezers — just leave the item at the kerbside and note any access instructions in your booking. Car removals do need someone present to hand over keys and sign the paperwork.
Will you carry it down from an apartment?
No. Collection is kerbside only. Please arrange for items to be at the kerbside before collection; we do not lift or carry items from inside, upper floors or stairs.
Cars specifically
Can you take a car that doesn't run or isn't registered?
Yes. Non-running, unregistered, written off, no roadworthy — all fine. We tow it from where it sits.
What do I need to do before you take my car?
You'll need proof you own it (registration papers or a receipt) and photo ID. If the car is still registered, cancel the registration and return the plates to Service NSW so the vehicle stops being your responsibility. Take your personal belongings out, and don't forget the toll tag.
Service area
Where do you operate?
Greater Sydney, working out of our yard at 3/17 Kitchener Parade, Bankstown NSW 2200. That includes the CBD and inner suburbs, the Inner West, Eastern Suburbs, North Shore, Northern Beaches, Western Sydney, South West Sydney, the Sutherland Shire, St George, Canterbury-Bankstown and the Hills District. Not sure about your suburb? Call 0428 01 01 01 before booking.
Do you service regional NSW?
We focus on Greater Sydney. Get in touch if you're just outside and we'll let you know whether we can reach you.
What are your hours?
Monday to Friday, 6:00am – 4:00pm. We reply to every enquiry within one business day.
Recycling
Do you actually recycle, or does it end up in landfill?
We recycle. Mattresses are stripped into steel, foam, timber and fibre. Cars are depolluted, then crushed and shredded for metal recovery. Fridges and freezers are degassed by a licensed handler before the metal is recovered. Electronics go to licensed e-waste recyclers. See the full process.
Why can't I just put a fridge on the kerb?
Two reasons. Most Sydney councils only allow bulky items on the nature strip when you've booked a specific collection date — putting one out otherwise can be treated as illegal dumping and fined. And fridges contain refrigerant gas that has to be recovered under licence before the unit is crushed, or it vents straight into the atmosphere.
Can I put e-waste in the bin in NSW?
NSW doesn't have a statewide ban on binning e-waste (Victoria does), but it shouldn't go in any household bin: anything with a battery can start a fire in the garbage truck, and TVs and computers can be recycled for free through the national scheme. Use a council drop-off point, a retailer take-back scheme or a collection service like ours instead — here's what the law actually says.
Can I get a certificate of recycling?
Yes, for commercial clients who need documentation. Mention it when you book or request a quote and we'll arrange it.
Business & bulk
Do you work with businesses?
We do — hotels, serviced apartments, aged care, student accommodation, real estate agencies, strata managers and retailers. Mattresses and fridges in volume, and end-of-life IT equipment, are our bread and butter. Request a bulk quote or call us.
Can you set up a recurring collection?
Yes. Ongoing scheduled collections are available for commercial clients — tell us the volume and frequency and we'll price it.